Money & operations
Finance & payments
The interesting work often sits between a payment and the record of what happened. We are exploring clearer financial operations, including how emerging payment infrastructure might fit into a complete business workflow.
An area of exploration
Our focus
The parts that interest us.
Payment experiences
Making status, next steps and exceptions understandable to the people sending, receiving or supporting a payment.
Financial operations
Bringing transaction records, reconciliation and follow-up work into a process a team can review.
Stablecoin infrastructure
Examining possible business uses alongside the custody, conversion, operational and regulatory questions they would need to resolve.
The question behind the work
Can the person responsible see what moved, what arrived and what still needs attention?
Possible first steps
Something
we could test.
Starting points for discussion. A useful scope would be worked through with the people involved.
A reconciliation workspace
Prototype a view of transaction records and exceptions around a specific team’s existing payment process.
A payment journey study
Map a payment journey and identify where status, responsibility or the next action becomes unclear.